Frequently Asked Questions (FAQ)

1. What is your return/exchange policies?

As the product is in intimate contact with the skin, we cannot exchange the product. However, if you wish to exchange your product before any kind of wear due to any manufacturing defect, we will exchange the product. The product needs to be sent in its original packaging with all the labels intact.

2. What are Swalks?

Swalks is a health care footwear. It looks like a sock. It can be worn indoor and outdoor without wearing any other footwear on top of it. It has a sole underneath and a very comforting insole inside. It can be washed by hand or in a washing machine.

3. Why should I wear Swalks?

All humans need to walk regularly to keep themselves fit. While walking is very good for health, we need proper footwear to avoid injuries and pain during and after walking. Swalks is that kind of footwear that gives optimal underfoot comfort, breathes to reduce sweating and transmit any sweat through the surface. It is easy to wear and is so light in weight, one gets the comfort of bare foot walking while getting the protection from rough or cold floor surfaces. The rubber sole with its special tread design gives good grip to avoid fall even in wet surfaces. That’s why one needs to wear Swalks.

4. What size should I order?

To choose your right size, please follow the size chart provided.

5. How should my Swalks fit? How do I know if it is too small or big?

Swalks should fit your feet snug. It should neither be slack nor too tight. The bottom profile of the foot should match the Swalks. Swalks should not be protruding beyond your foot nor be short.

6. Are my Swalks washable?

Yes. Swalks is washable. You can wash it by hand using water and soap in a tub or use the washing machine. Do not use water hot water for washing. Cold water is the best.

7. Can a woman order a men’s size or vice versa?

Yes. If your foot is a plus size or a small size compared to the regular size range in your gender, you can go for the sizes in the opposite gender. However, the Swalks in male gender size range is normally slightly wider compared to the same size number in the female gender range.

8. Is it safe to walk on roads with the Swalks?

Swalks is very comfortable to walk outdoor. One can wear it while walking on tarmac or cement roads. It is okay to wear it even in wet roads, as long as the water is not stagnant or more than 3 mm high.

9. Is it safe to wear Swalks on wet floors?

It is safe to walk on wet floors with Swalks. The rubber sole grips well to the wet floor. However, you have to be cautious while on a wet floor as there are other factors you have to be aware of that could result in slipping off.

10. When will my order get delivered?

Orders delivered within metropolitan city limits in India the orders will be delivered within 7 to 10 days from date of order. Orders delivered to other cities shall be delivered within 12 to 20 days.

11. How can I track my order?

Order updates will be informed via SMS / WhatsApp / email as per your choice. One can also track the delivery status by tracking the courier number online.

12. Can I wear Swalks if I have flat foot?

Yes. Swalks can be worn if you have flat foot. The special foot bed material that is used provides a natural arch support based on your weight. If you need special arch support in the Swalks, you may contact us directly to provide you a customised Swalks.

13. Do I need to wear socks with Swalks?

No. You do not wear a separate sock with this footwear.

14. I am gifting these Swalks. Can you make the package special?

Yes. Please mention it while check out. It may involve a small additional cost.

15. Can I customise Swalks?

Yes. You can. Please contact us directly if you want to customise it.

16. Do you ship internationally?

No. At the moment Swalks is delivered only within India.

17. What is your Warranty policy?

All our Swalks are made with extreme care for quality. In an extraordinary case if the rubber sole bonding to the socks fails within 6 months from the date of purchase due to manufacturing reasons, the product will be replaced. Please remember to quote the invoice number and registered mobile number while raising your replacement request.

18. How should I care for my Swalks?

Swalks is largely composed of stretchable cotton or bamboo fabric. While wearing the socks, please follow the instruction so that there is minimal stress on the fabric and the feet. Avoid kicking stones while walking as it can be harmful for the feet as well as the Swalks. Wash the Swalks once after every 3 or 4 days of wear. Use soap and cold water to prevent damage to the fabric. Swalks can also be washed in a washing machine using cold water.

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